Terms & Conditions

Terms and Conditions: Committed to Delivering Exceptional Care for Your Furry Friends While Ensuring Transparency for You

 

Basic Requirements 

 

Dogs must be equipped with collars, harnesses, and leads. Identity tags with accurate contact information must remain on the dog at all times. I cannot be held responsible for any tags lost during a walk. Please provide a towel for drying your dog upon their return home.

 

 

Booking and Cancellation Policy


Dog walks/Pet visits

Services can be canceled with no charge if at least 24 hour' notice is provided. Full charges apply if less than 24 hours' notice is given.

 

Pet sitting (overnight stays)

A 20% non-refundable deposit is required when booking.

 

Cancellations require at least 4 weeks' notice to avoid additional charges:

More than 4 weeks – No extra charge

Less than 4 weeks – 50% of service fee

Less than 1 week – Full service fee

Holiday

The holiday year is 1st April to 31st March. I (Stacey) will take up to 4 weeks annually plus bank holidays (28 days total) and will give at least 2 weeks' notice for planned holidays.

Regular customers (weekly set days) may take up to 4 weeks off annually plus bank holidays. Extra time off requires a 50% retainer fee. Please provide at least 2 weeks' notice if you won’t need my services during your holiday.

Notice

If you wish to reduce a booking or leave Love Of Paws, please provide 4 weeks' notice. Charges apply for less than 4 weeks.

Liability 

I (Stacey) will maintain liability insurance at all times. I am not responsible for harm caused by your pet(s) in my care. You agree to be liable if your pet(s) harms another animal or person. I am not liable for property damage or loss.

Emergencies 

In an emergency, I (Stacey) will notify you at the provided phone number promptly. If unreachable, I will take necessary actions, such as bringing your pet(s) to the vet.

Payment Terms

Invoices are issued monthly on the 1st for services from the previous month. Sent via email, payment via bank transfer is due within 7 days. Late payments incur a £5 penalty added to the next invoice. Also weekly payments are accepted. 

Weather Conditions 

Warm Weather Care ☀️🐾

As temperatures begin to rise — typically from 21°C and above — I adapt our walks to keep your dog safe and comfortable. This includes:

  • Shifting walk times to earlier in the day to avoid the midday heat

  • Choosing shaded routes or areas with access to water for swimming

  • Always carrying lots of fresh water on walks

  • Using cooling mats for rest breaks in the car

  • Transporting dogs in a car equipped with fans and air-conditioning

Your dog’s wellbeing is my top priority, and I’ll always adjust our routine based on their needs and the weather conditions

When it's 23° and above I will change my group walk to pop ins.

Winter Walks & Care ❄️🐶

As the colder months roll in, I adjust our routines to keep your dog warm, safe, and happy. Here’s how I care for pups during winter:

  • Shortened walk times in extreme cold or icy conditions

  • Warm coats or jumpers to be collected from clients homes

  • Avoiding salted pavements and icy patches to protect paws

  • Wiping down paws post-walk to remove grit and moisture

  • Extra indoor enrichment and cuddles on frosty days

  • Heated car with blankets for cozy transport

If your dog has any specific winter needs or sensitivities, just let me know — I’ll tailor everything to suit them.